Often the easiest and fastest way for us to assist you is through Remote support. Remote support software allows a technician to control your computer from a remote location provided there is an active internet connection.
Using this method we can either solve a problem you are experiencing or assist you in tutoring with various software such as the Microsoft Office suite.
Remote support has been growing in popularity as it allows a technician to be far more productive as they can solve many issues for many different clients without leaving the office.
This means they are more often available for phone support and reduces travel costs and call out fees which translates to far cheaper rates for remote support than on site support.
By following a couple of simple steps, you can invite a technician to connect to your computer by providing an ID and password, After they are connected, that person can view your computer screen and chat with you about what you both see.